The Promise, in One Paragraph
Every repair Portcullis Gate Repair performs is backed by a written guarantee – stamped on your invoice, not buried in fine print. If any work we did fails within 365 days of your service date, we come back and make it right at no charge. No forms to fill out, no fees to pay, no receipt hunt. You call, we schedule, we fix it. That is the Kingswell Guarantee, and it means the same thing at every Portcullis location across all seven states we serve.
What’s Covered
- Our workmanship. Any labor Portcullis performed on your gate is covered for the full 365 days – if something we did doesn’t hold, we own the fix.
- Parts we supplied and installed. If a component we sourced and put in fails within the guarantee window, the return visit and the correction are on us.
- A no-charge return visit. You will not receive an invoice for the second trip – not a service fee, not a diagnostic charge, not a travel charge.
- A full re-do when a repair doesn’t hold. If the fix didn’t fix it, we don’t patch the patch – we identify the actual cause and correct it properly.
- A clean job site. Same standard as the first visit: we leave the gate area the way we found it, or better. That’s part of the Kingswell Way, not an upgrade.
- A written record of what was done. Your invoice documents the work, the parts, and the guarantee period – so you always know exactly what’s covered and for how long.
What Isn’t Covered
We want to be straight with you about where this promise has limits. None of these exclusions are meant to leave you stuck – and if you’re ever unsure whether something qualifies, just call and we’ll come look.
- Storm, accident, or impact damage after our visit. If a vehicle hits the gate, a tree falls on it, or a flood moves the post after we left, that’s a new situation – not a failure of our repair.
- Work performed by another company or individual. If someone else works on the gate after us, we can’t stand behind a result we didn’t control.
- Parts the customer supplied. We install parts we can verify. If a component came from somewhere else and fails, the guarantee doesn’t extend to it.
- Normal wear on equipment we didn’t install or service. Gates have components that age on their own timeline – wheels, rollers, hinges. If we didn’t touch it, we can’t guarantee it.
- Problems the customer declined to have addressed. When our technician flags something and the customer decides to hold off, we note it on the invoice. If that item causes a problem later, the 365-day promise doesn’t reach it – though we’ll still come take a look and give you a new written price.
- Vandalism or deliberate damage. If the gate is tampered with or damaged on purpose after we finish, that falls outside what workmanship coverage can reasonably address.
How to Use the Promise
Step 1: Call (940) 412-7340 or book online
A live person picks up 24 hours a day, 7 days a week – including holidays. Tell them you’re calling about a guarantee return and they’ll pull up your job right away.
Step 2: Tell us what’s happening and roughly when it started
You don’t need a detailed diagnosis. Just describe what the gate is or isn’t doing, and give us a general sense of when you noticed it. We have the original job on file – no receipt hunt, no paperwork on your end.
Step 3: We schedule the return visit
We’ll give you a real arrival window, the same way we did the first time. No vague “sometime in the afternoon” – we respect that you have a day to run.
Step 4: We make it right
The technician reviews what was done, identifies why it didn’t hold, and corrects it. You pay nothing for the visit, the diagnosis, or the repair. The Kingswell Guarantee doesn’t ask for anything from you except the call.
Timing
The 365-day window starts on your original service date, which is printed on your invoice. If something comes up on day 366, we’re not going to slam a door in your face – we’ll still send someone to look and give you a straight assessment. Each Portcullis location is independently owned and operated, but every one of them agreed to honor this promise before they opened under the Portcullis name. The standard is the same across every location in every state we serve. One guarantee, no variations, no location-by-location fine print.
Questions About the Promise
If you’re not sure whether your situation is covered, or you just want to talk it through before scheduling a return visit, call us at (940) 412-7340. A real person will answer, hear you out, and give you a straight answer. No phone trees, no callbacks, no waiting until Monday. We’d rather you call and find out than sit on a gate problem that the guarantee would have handled.
Written by Dean Prescott, Owner and Lead Technician, Portcullis Gate Repair – in service since 2008 under the Kingswell Guarantee.