365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we completed fails within 365 days, you call us, we come back, and we fix it at no charge – no paperwork, no dispute, no invoice waiting at the end of the second visit.

Call (940) 412-7340

That’s the whole thing. The Kingswell Guarantee isn’t a paragraph buried in fine print – it’s stamped on your repair invoice the day we do the work, and it means exactly what it says. You’re entitled to a written price before anything is touched, a real arrival window you can plan your day around, a job site we leave cleaner than we found it, and a written guarantee on every repair. If something goes wrong inside that window, the burden of sorting it out is ours, not yours.

Portcullis Gate Repair has been a Kingswell company since 2008. That relationship matters because it means the family stands behind every crew that shows up under this name. Every location is independently owned and operated, but every one of them signed up for the same four promises – and the same consequences if those promises aren’t kept. That’s the structure that gives the guarantee teeth.

Why We Answer Fast, Everywhere

A one-truck operation is good at a lot of things. Answering the phone at 11 p.m. on a Friday and having a technician on your property by 3 a.m. isn’t usually one of them.

We built something different. Local crews operate across seven states, and every one of those technicians drives a stocked vehicle – not a truck that has to make a parts run before the real work starts. When you call (940) 412-7340, a live person picks up, not a voicemail tree. That person knows which crew is closest, what that crew has on the truck, and what the schedule looks like. On an emergency, we aim to have a technician on your property within four hours. Most non-emergency repairs get booked same day or next.

We can keep that window honest because the network is built to keep it honest: local dispatching, stocked vehicles, and a phone line staffed by a real person 24 hours a day, 7 days a week, including holidays. The national scale exists to serve the local call – not the other way around.

How We Make It Right

You Tell Us

Call (940) 412-7340 and tell us the repair isn’t holding. That’s all. No online form required, no waiting for a callback queue to clear. The same live person who answers your first call takes your name, pulls up the job, and gets a technician scheduled. There’s no fee for this call and no pressure to describe the problem perfectly – we’ll assess it ourselves when we arrive.

We Come Back Out

We send a technician to your property within the same response window we use for every job. You’ll get a real arrival window, not a four-hour “sometime today” window that has you watching the driveway all morning. The technician who arrives is background-checked, arrives in uniform, and already knows what was done the first time.

We Fix It

The technician diagnoses what failed and corrects it. If the original repair didn’t hold, we redo it. If a component we installed is the problem, we replace it. The work is done to the same standard as the first visit – the Kingswell Guarantee covers the outcome, not just the effort. You don’t owe a cent for the return visit.

You Sign Off

Before the technician leaves, you confirm the gate is working the way it should. That sign-off matters to us – it’s the moment the job is actually done, not the moment the technician packs up the tools. If something still isn’t right, we don’t call it closed.

What Stands Behind the Promise

Promises are only as solid as the people and systems behind them.

Every Portcullis technician is background-checked before they’re dispatched to a customer’s property. They arrive in uniform, which means you know who you’re opening the gate for before the truck pulls in. That’s not a small thing when a stranger is walking your property.

The upfront pricing model is built into how we work, not bolted on as a marketing line. Every job gets a written price before a single bolt is turned. There are no hourly rates running in the background, no subscriptions, nothing to sign up for. One job, one written price, confirmed before the work starts. The number on your estimate is the number on your invoice.

Our technicians are trained on nine major gate-operator brands: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. That matters because a technician who already knows your specific system doesn’t spend your time or your money figuring it out on the spot.

And behind all of it is the Kingswell family. The portcullis was the heavy iron gate at a castle entrance – built to work every time, not just most of the time. That’s the standard we hold ourselves to, and the family name on the guarantee is how we hold ourselves accountable to it.

Ask Us to Prove It

The best way to understand what the Kingswell Guarantee actually covers is to read the full terms – you’ll find them on our terms page. The second-best way is to call (940) 412-7340 and ask us directly. A live person will answer, give you a straight answer, and if you’re ready to book, we’ll get you on the schedule. You can also book online. Either way, the written estimate is free and the price is yours before any work starts.

Written by Dean Prescott, Owner at Portcullis Gate Repair, a Kingswell company serving customers nationwide since 2008.